We understand that you may still have questions
Ordering and shipping information
The delivery time varies depending on the location and the shipping option selected. As a rule, standard delivery within Germany takes 3-5 working days. For international orders, the delivery time can be 7-14 working days.
The shipping costs depend on the destination and the size of your order. Within Germany, we charge a flat rate of €4.99. For international orders, the shipping costs are displayed in the shopping cart before you complete the order.
Yes, as soon as your order has been dispatched, you will receive an email with a tracking number. You can use this number to track the status of your delivery online.
If your order arrives damaged or is lost, please contact our customer service team immediately at support@asiateacompany.com. We will take care of solving the problem as quickly as possible and, if necessary, arrange a replacement delivery or refund.
Customer profile & Club points
To create a customer profile, click on the “Register” button at the top right of our website. Fill in the registration form with your personal details and confirm your registration via the link we will send you by email.
With a customer profile, you can track your orders more easily, view previous purchases and check out more quickly. You also benefit from exclusive offers and can collect club points that you can redeem on future purchases.
You collect club points with every purchase on asiateacompany.com. You receive a certain number of points for every euro you spend. You can find the exact number of points awarded in your customer account under “Club points”.
You can apply your accumulated Club Points as a discount to your purchase at checkout. Simply select the “Redeem club points” option and the corresponding amount will be deducted from your total.
Tea and preparation
Choosing the right tea depends on your personal preferences. We offer a variety of teas, including green tea, black tea, oolong and herbal teas. In our product descriptions, you will find detailed information on taste, flavors and recommended preparation to help you make the right choice.
To make loose tea, you will need a teapot or a tea strainer. Pour about one teaspoon of tea per cup into the strainer or pot, pour hot water (ideally between 70-90°C, depending on the type of tea) over it and leave the tea to infuse for 2-5 minutes. The exact infusion time can be found in the description of the respective tea.
The optimum water temperature varies depending on the type of tea:
- Green tea: 70-80°C
- White tea: 80-85°C
- Oolong tea: 85-90°C
- Black tea: 95-100°C
- Herbal and fruit tea: 100°C
Follow the recommendations on the packaging of your tea for the best preparation.
Yes, many high-quality teas, especially oolong and green teas, can be infused several times. The infusion time varies with each infusion. The second infusion should often be slightly shorter than the first. Experiment to achieve the best results for you.
Tea should be stored in a cool, dry place, away from light, moisture and strong odors. An airtight container is best. This will preserve the aroma and quality of the tea for longer. Avoid storing it near spices or other strong-smelling foods.
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